FAQS

How much will the shipping cost me?
For purchases of any products of xx € or more, shipping will be FREE
With any product purchase the costs will be only xx €

What days and times do you deliver the products?
Delivery days are Monday to Friday 010:00-16:00. Evening delivery can be arranged at a cost of €xx

Can I arrange to pick up my order at a specific time and day?
The delivery schedule is arranged by the distribution department of P.H. 8:00-17:00.
The delivery department will contact you the day before the delivery to agree with you on the time but the time will be a
specific basis of the drivers’ schedule. 22481663

How can I order?
Find the products you wish to order through the search engine or from the various product categories.
Click on the Add to Cart link next to the product you are interested in and it will automatically
be added to your online ‘shopping cart’.
You can also order by contacting us at 22481663 (between the hours of 08:00-17:00, Monday-Friday) or by fax at 22485044, or
by email at hadjiloucasp@cytanet.com.cy 24 hours a day.

How do I cancel an order?
In case you wish to cancel an order that you have submitted online, you can contact the company in the following ways:

• By e-mail at hadjiloucasp@cytanet.com.cy
• By phone at 22481663
• By fax to 22485044
Can I return a defective product?
Pieris Hadjiloucas Trading Co Ltd ensures that the quality of the products it supplies is guaranteed, as they are
checked at all stages of the process (finding, unloading, delivery) before they reach the customers.
But in case you receive a defective product, you can contact the company by e-mail at hadjiloucasp@cytanet.com.cy or
by phone at 22481663 from 11:00-17:00.

What can I do if I can’t find the product I’m looking for in the e-shop?
If you are looking for a specific product, which you cannot find in our online store, please contact us at
hadjiloucasp@cytanet.com.cy or phone 22481663.